I'm sorry to claim that our practical experience in the AA counter in Newark was fewer than stellar – Of The 2 purchaser service reps within the counter helping passengers examining in, one particular devoted her time and energy to ONLY Top quality passengers, and one other lady looked as if it would do as minor as feasible – as well active worrying about what Absolutely everyone else was accomplishing – all other than what she could possibly be executing! As the line grew more time, the considerably less interested she became, and her Angle was horrific – It took us fewer time to get towards the Airport than it did standing in line to examine in! (over an hour or so with only four persons before us). By the point we stepped up towards the counter – a brand new consultant got on board – we needed to “tranquil ourselves down†– you could consider how the opposite forty or so individuals started to feel driving us! As you regularly try to inform us, you “treatment†regarding the passenger, which specific could use a little Perspective adjustment – or locate her One more position!
A business affiliate and I traveled again from Punta Cana, DR on flight 1629 from a business excursion past Friday (2/5/16) after which you can on to Dallas by means of flight 207. As soon as arriving back again into Dallas and retrieving our baggage, we observed a powerful odor to the suitcases then over the contents inside, the offensive “musty†scent permeated anything and on some products it’s doubtful that the odor is often taken out.
rosity to us shareholders. Administration and all personnel of AAL are obviously doing an incredible occupation, mirrored inside the steady rise of
Till I had the opportunity to get Tracy Paul over the cellular phone I could comprehend her and she or he was quite nicely
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File LOCATOR PKWHHY AMERICAN EAGLE Our granddaughter graduated from New Mexico State on May well 14th. Our approach was to fly the next morning to Phoenix on Flight 5635 We arrived with the airport at 4:30 am on May possibly 15th and our flight AT six:15 AM was cancelled as a result of deficiency of communications for that pilot to immediate his flight. Sadly, there were no other flights to Phoenix that working day. So we got an right away stay in El Paso. We experienced by now turned within our rental car So we ended up stranded with the resort with the working day!!. The vacation agent rescheduled our flight for the following day May perhaps sixteenth. We had been investigating our tickets afterwards within the day and understood a little something was Mistaken with our tickets so we went back on the airport and talked towards the agent and we only had a flight to PHOENIX. No flight had been scheduled to Puerto Vallarta on that working day!!! If we experienced not checked Along with the agent we might have been layed more than in Phoenix for another day. We had also upgraded our seats so we misplaced in excess of $200 in fees.
My son experienced the worst working experience in your airline. I can not show you the affect it experienced….He was because of fly into Pittsburgh from Miami — his flight was cancelled. He learned the Saturday evening 10 hours right before his flight. He was then on hold for a very very long time while they were endeavoring to reroute him. He had an audition Using the Pittsburgh Symphony on the Monday morning the next day. Then the routed him on another flight with extremely minimal the perfect time to transfer. 30 minutes. He acquired on the airport, that flight was delayed and he would miss out on the transfer. They discovered One more flight but only one seat, which he could not do as a result of The point that he had to purchase his cello. Time right after time he was on keep and the brokers were not quite helpful. Ultimately he ended up acquiring to just accept the sole probability which was a flight to Charlotte accompanied by a stay right away and after that on to Pittsburgh hopefully one hour ahead of audition. They stated they could not give him a lodge voucher above the mobile phone or on the ticketing location, but there would be lots of individuals handing them out in Charlotte.
We flew Just about inside vision in the vacation spot, and then the captain came on and claimed that the technological situation was performing up, and as opposed to landing in which our location was, they needed to turn back again to possess it serviced by people today that would actually make this happen.
Undecided if this can get the job done …. I attempted to speak to a person about some complaints and getting reimbursed for Inns stay in Dallas as a result of missed flight into Mobile Alabama. Also the gate agents in Dallas ended up no help in the least with seeking to get resort home or the rest. This might not be a giant offer if was for myself a grown person in my late 50’s . But this was my 24 calendar year outdated daughter touring with 2 youthful children ( 2 one/2 yr and 3month outdated ) touring back again to view her relatives due to the fact her Husband is inside the Air Pressure stationed abroad.
My family just traveled from Boston MA to Charlotte NC and experienced a Awful expertise boarding the airplane. Each my young children have disabilities and we were being made to board the airplane last. I'm not delighted with how your airline treats youngsters with disabilities. A plan improve should be produced.
Hi American Airways, I don’t Assume it truly is healthful to hold it in: So I had the worst encounter at any time, traveling this time through my excursion to Big apple on 1169 flight DFW LGA five/eight/16. First of all, I had seat 22A or something, and all of a sudden I'm sent down to The underside in the plane to seat 30. I don’t know how many outings the airplane experienced amassed, but I really need to said that I couldn't do anything else but look forward to the excursion to end to vomite (the scent was Awful) could not consume, or even rest whatsoever- and I was not the only real 1 struggling from that. Plus, I realize that you experienced new training flight attendants on board, but was also the pilot?
The definition of customer service at American Airways will not be defined in any regarded terms. It doesn't tackle The client or indicate any service whatsoever. My daughter, touring solo, had the latest experience of ready in line at Heathrow so extended to examine in that she skipped the checkin by 2 MINUTES although the aircraft was for the gate for one more forty five minutes. The agent, and I use that phrase generously, essential she invest in another ticket for just a later flight at a cost of an additional $three hundred. Then proceded to inform her the seat will be assigned at the gate. Alright, issue resolved. YOU THINK! Once the gate is assigned she goes to have her seat assigned and the ‘AGENT’ who'd not permit her on the primary flight cancelled her seat on both of those the 1st and next flight following having her funds! So she wasn’t off that initially flight nonetheless, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she paid more money. Luckily for us we have been in conversation and she spoke by using a supervisor who released a seat to her. When she asked who experienced cancelled the her reservation, they mentioned they did not know. This all transpired inside a three hour period of time. She finally boarded quarter-hour just before departure, I hope. So my husband And that i contacted American Airways to substantiate if she was able to get to the plane and who had cancelled her flight, considering that there was a fiscal transaction and no financial transaction happens with out a history of who established it, a single would Imagine, for accounting and theft security uses on your own. My husband named initially and spoke to JAYNE FUENTES, a supervisor who following a very long dialogue gave us NO Information. She could not inform us if my daughter obtained a seat to the flight, acquired within the plane, or who bungled the additional obtain. She actually mentioned that ‘They are really open up terminals and they do not register that's scheduling or accepting payment for the seat reservation.’ That is certainly exact accounting for yourself. So my partner thanked her politely for all her help at which place I said JAYNE FUENTES told us nothing she was of no help in the slightest degree. Then I named American Airways and spoke to another supervisor, JANE Grey, a person who shouldn't be permitted to reply telephones inside a prison.
Hi my name is larneta And that i flew with American Airlines for the first time to try and do a Visit Your URL suprise bridal shower for my best friend,but Once i landed my baggage was not there.they sent my baggage to Wisconsin. Ihad All the things for your suprise bridal shower in Those people baggage.I couldnt discover why they where by in Wisconsin and I didnt care I just wished them to be where I had been immediately.So I had to terminate all the things. All her spouse and children and his family and friends.I was practically crying while in the airport she didnt even know I had been there I came early just for the suprise.
I had been scheduled for the flight leaving Ronald Reagan Airport to Columbus International Airport currently, boarding at 2:42 departing at 3:50. Me and a few Other individuals , sitting during the assigned gate, under no circumstances read the boarding announcement. When we understood individuals were being boarding went into the gate and ended up turned absent. It had been three:04 PM when we had been informed this. Head you the gate just shut two minutes prior and we sat and viewed the airplane front of us for another 20 minutes. Folks had been even now dropping off luggage and boarding the aircraft . When questioned why we will’t board the airplane, we have been chastised because of the staff for not listening. The gate was crowded, and noisy. I can inform you we couldn't hear your employees.